Senores Ameican Airways,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo Ny,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no period su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar lodge,comida por culpa del retraso,yo llame esa noche en el resort y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
Very dissatisfied re not enough acknowledgment of any pain I encountered. Looks like a simple courtesy.
I’m no positive who to send out this concept to…Here is the only e-mail I could find. I felt that 85% with the brokers Doing work in between LGA and JFK concerning 8/nine and eight/ten had been particularly unfriendly. My partner and I had been scheduled to fly from LGA to CMH eight/9 on the 6pm flight. Resulting from weather conditions it was delayed and immediately after sitting to the Tarmac for more than 2 hrs was ultimately xld. Comprehensible. I'll say the flt team was very accommodating, helpful and pleasurable. Having said that after we waited in line we were at some point handed new boarding passes with almost nothing said by The person wearing a vest that said “supervisor”…he did say This can be the 1st and only option (eight/10 at 815pm). We took it and stayed with the airport to find out about standby options the following early morning when gate brokers returned. Once the brokers returned (we if course had been awake 24 hrs at this time) they surprised us by declaring that our alternate return was booked away from JFK not LGA…nice of SOMEONE to tell us this critical element!
Acquiring just finished (three/eighteen) a flight from Miami Airport to Philadelphia, we discovered which the service in the Miami Airport through the American Airline men and women wasn't consistent with productive or Specialist service. We got incorrect directions to our Check out-in place, nonetheless whenever we had to acquire in line for your security Look at. We were despatched to the incorrect locale for that functionality.
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We a short while ago returned from Hayden CO. They have been begging for volunteers to give up their seats. We have been instructed we'd receive $700.00 Just about every and hotel vouchers if we gave up our seats. We promptly volunteered. We have been told to wait for everybody to board the aircraft And they'd deal with the vouchers.
Hi, I required to change this reservation, I booked this flight, I purchased insurance policies, I’m needing to go stop by my mother who's got terminal brain cancer, I’ve been traveling American the whole the perfect time to get to determine her. I are actually receiving insurance every time, which time, My partner is snowed in and will’t arrive house in time and energy to glance just after my Young children so I'm able to depart. I are actually about the telephone now for over one hour attempting to modify or get a thing likely with my flight with Completely no achievements plus the journey insurance coverage you deliver and market as doesn't cover this sort of excursion transform crisis (!
The website does not get the job done. Whatever tab I choose on the site doesn’t function. I desired to Check out the status of my flight And maybe book A further just one but practically nothing will work.
I not too long ago experienced a flight cancelled by American Airlines and stood in a very line for forty five minutes for getting rebooked on Yet another flight. I used to be shocked to discover which the gate brokers did not Have a very view in to the out there USAIR flights.
The definition of buyer service at American Airways just isn't outlined in almost any regarded terms. It does not deal with The shopper or indicate any service in any respect. My daughter, touring solo, had the current experience of ready in line at Heathrow so prolonged to check in that she missed the checkin by 2 MINUTES Even though the airplane was in the gate for another forty five minutes. The agent, And that i use that phrase generously, expected she buy Yet another ticket for your later flight at a expense of an additional $three hundred. Then proceded to inform her the seat would be assigned at the gate. Okay, challenge fixed. You're thinking that! Once the gate is assigned she goes for getting her seat assigned and also the ‘AGENT’ who'd not make it possible for her on the 1st flight cancelled her seat on each the main and second flight look here following having her dollars! So she wasn’t off that initial flight yet, THE AGENT took her off! And now she wasn’t on the next flight for which she compensated further money. Thankfully we have been in interaction and she spoke by using a supervisor who unveiled a seat to her. When she questioned who had cancelled the her reservation, they stated they didn't know. This all occurred in just a three hour interval. She finally boarded quarter-hour in advance of departure, I hope. So my partner And that i contacted American Airlines to confirm if she was ready to get over the plane and who experienced cancelled her flight, considering the fact that there was a financial transaction and no fiscal transaction takes place with out a document of who designed it, one particular would Assume, for accounting and theft security uses by yourself. My spouse termed initial and spoke to JAYNE FUENTES, a supervisor who following a very long discussion gave us NO Information. She couldn't explain to us if my daughter got a seat to the flight, obtained over the aircraft, or who bungled the additional acquire. She really stated that ‘These are open up terminals and they don't sign-up who is scheduling or accepting payment for the seat reservation.’ That's accurate accounting for you. So my partner thanked her politely for all her help at which level I mentioned JAYNE FUENTES explained to us nothing at all she was of no help at all. Then I termed American Airways and spoke to another supervisor, JANE GRAY, a individual who should not be permitted to respond to phones inside of a prison.
I can not understand why I can not have the chance to decide on a seat on flight #1848 from DFW to Bos affirmation LGGSNS
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